All items are checked before shipping to make sure that it is in perfect condition and no damages.
We want our customers to be happy with the products. If you're not satisfied with your order, please contact us immediately to solve any issues that may occur, we don't offer refund however we can exchange the products for you.
You can return unused and in the original packaging products within 14 days after you received your items. Buyers are responsible for shipping the returned products, tracking number is recommended for a safer delivery.
You can fill out the Return Form to complete the process.
Precious Remembrance Shop is not responsible for any damages or lost of product during in transit.